1. Company Information

NEXHAU GROUP LIMITED is a company registered in England and Wales. Company Number: 17283048 Registered Office: Bartle House 9 Oxford Court Manchester England M2 3WQ Website: nexhau.co.uk Email: info@nexhau.co.uk VAT Registration Number: [To be added]

2. Definitions

In these Terms: Customer, you or your: means the person purchasing goods from us. Company, we, our or us: means NEXHAU GROUP LIMITED. Website: means nexhau.co.uk. Goods: means any products sold by us. Order: means your request to purchase Goods. Contract: means the legally binding agreement created when we accept your Order.

3. Eligibility to Purchase

You may place an order only if you:

• are at least 18 years of age; or
• have permission from a parent or legal guardian where applicable;
• provide accurate and complete information when placing an order.

We reserve the right to refuse or cancel any order where we reasonably believe these requirements have not been met.

4. Products

We aim to ensure all product descriptions, specifications, images and pricing are accurate. However:

• colours may vary depending on your screen or device;
• product packaging may occasionally differ from images shown;
• manufacturers may change product specifications without notice;
• minor differences between photographs and the actual product do not constitute a fault.

All products remain subject to availability.

5. Product Availability

Products displayed on our Website are offered subject to stock availability. If a product becomes unavailable after your order has been placed, we may:

• cancel the affected item;
• offer an alternative product (subject to your approval); or
• issue a full refund for any unavailable item.

6. Prices

All prices shown on our Website are in Pounds Sterling (£). Prices may change without prior notice. The price charged will always be the price displayed at the time your Order is submitted unless an obvious pricing error has occurred. Delivery charges are calculated separately and displayed during checkout. Where VAT applies, it will be shown during checkout or on your invoice where required.

7. Pricing Errors

Despite our best efforts, some products may occasionally be incorrectly priced. If an obvious pricing error has occurred, we reserve the right to:

• cancel the order before dispatch;
• contact you to confirm whether you wish to proceed at the correct price; or
• provide a full refund if payment has already been taken.

We are not obliged to supply products at an incorrect price where the pricing mistake is obvious and could reasonably have been recognised as an error.

8. Placing an Order

Placing an Order does not guarantee acceptance. After submitting your Order, you will receive an email confirming that we have received it. This acknowledgement does not constitute acceptance of your Order. A contract is formed only when we dispatch your Goods or otherwise notify you that your Order has been accepted.

9. Order Acceptance

We reserve the right to refuse or cancel an Order for reasons including, but not limited to:

• products becoming unavailable;
• payment authorisation failure;
• pricing or description errors;
• suspected fraud;
• suspected resale in breach of these Terms;
• breach of our Website Terms or other policies.

If your Order is cancelled after payment has been received, we will issue a refund using your original payment method.

10. Payment

We accept payment using the payment methods displayed during checkout.

Payment must be successfully authorised before your Order will be processed. We reserve the right to:

• verify payment details;
• request additional verification where fraud prevention checks require it;
• decline transactions that cannot be verified.

Ownership of Goods remains with NEXHAU GROUP LIMITED until full payment has been received.

11. Promotions and Discount Codes

From time to time we may offer promotional codes or discounts. Unless expressly stated otherwise:

• only one discount code may be used per order;
• discount codes cannot be exchanged for cash;
• discount codes cannot be applied retrospectively;
• promotional offers may be withdrawn at any time without notice;
• we reserve the right to cancel promotions where misuse is suspected.

12. Order Changes

Once an Order has been placed, we cannot guarantee that changes or cancellations can be made. If you need to amend your Order, please contact us as soon as possible. Where your Order has already entered processing or has been dispatched, changes may no longer be possible.

13. Order Cancellation by Us

We reserve the right to cancel an Order before dispatch where necessary, including where:

• stock shortages occur;
• payment cannot be verified;
• fraud prevention checks fail;
• delivery restrictions apply;
• circumstances beyond our reasonable control prevent fulfilment.

If we cancel your Order, any payment received will be refunded in full.

14. Business Customers

Unless otherwise agreed in writing, these Terms apply equally to both consumers and business customers. Business customers acknowledge that statutory consumer cancellation rights do not generally apply to business purchases.

15. Accuracy of Information

You are responsible for ensuring that all information provided during checkout is accurate, including:

• delivery address;
• billing information;
• email address;
• telephone number.

We are not responsible for delays or losses resulting from incorrect information supplied by the Customer.

16. Delivery

We deliver to the locations displayed during checkout.

Delivery times are estimates only and begin once your Order has been accepted and dispatched. While we aim to meet estimated delivery dates, delays may occur due to circumstances beyond our reasonable control, including courier delays, severe weather, industrial action, customs processing, or other unforeseen events. Delivery dates are not guaranteed unless expressly agreed in writing.

17. Delivery Charges

Delivery charges are calculated during checkout and are displayed before you complete your purchase. Shipping costs may vary depending on:

• delivery destination;
• parcel size and weight;
• delivery service selected;
• promotional offers.

Any applicable delivery charges form part of your Order total.

18. Delivery Address

You are responsible for ensuring your delivery address is complete and accurate before placing your Order. If an incorrect address is provided:

• we cannot guarantee successful delivery;
• additional courier charges may apply if the parcel is returned or redirected;
• any additional shipping costs for re-delivery may be payable by you.

19. Delivery Attempts

Our delivery partners may attempt delivery more than once or leave your parcel in accordance with their delivery policies. Where permitted, parcels may be:

• left in a designated safe place;
• delivered to a neighbour;
• taken to a collection point; or
• returned to the courier's depot.

Please follow any instructions provided by the delivery company.

20. Risk and Ownership

The risk in the Goods passes to you when they are delivered to the delivery address provided. Ownership of the Goods remains with NEXHAU GROUP LIMITED until full payment has been received.

21. Inspecting Your Order

Please inspect your Order as soon as reasonably possible after delivery. If you believe items are missing, the wrong products have been supplied, products are damaged in transit, or your Order is otherwise incorrect, please contact us promptly with your order number and, where possible, photographs of the issue.

22. Consumer Right to Cancel

If you are purchasing as a consumer, you may have the right to cancel your Order under applicable UK consumer legislation.

Unless an exemption applies, you may cancel your purchase within 14 days of receiving your Goods without giving a reason. To exercise your cancellation rights, you must notify us clearly before the cancellation period expires. You are responsible for returning the Goods unless we agree otherwise.

23. Exceptions to Cancellation Rights

Your statutory cancellation rights may not apply to certain products, including but not limited to:

• sealed products which have been opened where they are unsuitable for return for hygiene or health protection reasons;
• personalised or customised products;
• perishable goods;
• products that deteriorate rapidly;
• digital content once downloading or streaming has begun (where applicable);
• any other goods exempt under applicable law.

24. Returns

We accept returns in accordance with this policy and your statutory rights. Returned Goods should:

• be unused where appropriate;
• be in their original packaging where reasonably possible;
• include all supplied accessories, manuals and components;
• be securely packaged for return.

Nothing in these Terms affects your statutory rights relating to faulty or misdescribed Goods.

25. Return Process

To request a return, please contact: Email: info@nexhau.co.uk Please include:

• your Order number;
• your name;
• details of the item(s);
• the reason for the return.

Where appropriate, we will provide return instructions. Unauthorised returns may take longer to process.

26. Refunds

Approved refunds will normally be processed using the original payment method. Where applicable, refunds will include the purchase price and any delivery charges required by law. Additional delivery services selected by you (such as premium or express delivery) may not be refundable unless required by law. Refund processing times may vary depending on your payment provider.

27. Faulty or Damaged Goods

If your Goods are faulty, damaged or not as described, please contact us as soon as reasonably possible. Where appropriate, we may request:

• photographs;
• a description of the fault;
• return of the Goods for inspection.

Where Goods are confirmed to be faulty or incorrectly supplied, we will provide an appropriate remedy, which may include:

• repair;
• replacement;
• refund;
• partial refund where appropriate.

Nothing in these Terms limits your statutory rights.

28. Missing Items

If any items are missing from your Order, please notify us promptly after delivery. We may investigate with our warehouse and delivery partners before issuing any replacement or refund.

29. Lost Parcels

Where tracking indicates that a parcel has not been successfully delivered, we will investigate with the courier. Investigations may take several working days depending on the courier's procedures. Where appropriate following investigation, we may:

• send a replacement;
• issue a refund; or
• offer another suitable resolution.

30. Delivery Delays

We are not responsible for delays caused by events outside our reasonable control. These may include:

• severe weather;
• transport disruption;
• customs inspections;
• industrial action;
• courier network issues;
• force majeure events.

We will use reasonable efforts to keep customers informed where significant delays occur.

31. Refused or Uncollected Deliveries

If you refuse delivery without valid legal grounds or fail to collect your parcel from a collection point within the required period:

• the parcel may be returned to us;
• return courier charges may be deducted from any refund where permitted by law;
• original delivery charges may not be refundable except where required by law.

32. International Orders

Where international delivery is offered, customers are responsible for complying with the import requirements of their destination country. Any customs duties, taxes, import charges or similar fees imposed by local authorities remain the responsibility of the customer unless expressly stated otherwise.

We are not responsible for delays caused by customs authorities.

33. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, icons, product descriptions, software, page layouts, videos and other materials, is owned by or licensed to NEXHAU GROUP LIMITED unless otherwise stated. You may access and use our Website for your personal, non-commercial use only. You must not:

• copy, reproduce, distribute, publish or exploit any content without our prior written permission;
• use our trademarks, branding or logos without authorisation;
• remove or alter copyright or proprietary notices.

Nothing in these Terms grants you any intellectual property rights except as expressly stated.

34. Acceptable Use

You agree to use our Website lawfully and responsibly. You must not:

• use the Website for fraudulent or unlawful purposes;
• interfere with the operation or security of the Website;
• upload or transmit malicious software, viruses or harmful code;
• attempt to gain unauthorised access to our systems or customer accounts;
• use automated tools to scrape, copy or extract Website content without permission;
• impersonate another person or organisation.

We reserve the right to suspend or terminate access where misuse is suspected.

35. Customer Accounts

Where you create an account with us, you are responsible for maintaining the confidentiality of your login credentials. You agree to:

• keep your password secure;
• notify us immediately if you suspect unauthorised access;
• ensure your account information remains accurate and up to date.

We reserve the right to suspend or close accounts where we reasonably believe these Terms have been breached or where fraudulent activity is suspected.

36. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability which cannot legally be excluded under the laws of England and Wales.

Subject to the above, to the fullest extent permitted by law:

• we shall not be liable for any indirect, incidental or consequential loss;
• we shall not be liable for loss of profit, revenue, business opportunity, goodwill or anticipated savings;
• our total liability in relation to any Order shall not exceed the amount paid by you for the relevant Goods.

Nothing in these Terms affects your statutory consumer rights.

37. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control. These events may include, but are not limited to:

• natural disasters;
• fire or flood;
• pandemics or public health emergencies;
• war or civil unrest;
• acts of terrorism;
• cyber-attacks;
• interruption of utilities or communications;
• governmental actions;
• industrial disputes;
• transport disruption;
• shortages of materials or labour.

Where such circumstances continue for an extended period, we may cancel affected Orders and issue appropriate refunds where applicable.

38. Privacy

We process personal information in accordance with our Privacy Policy. By placing an Order, you acknowledge that we may collect, store and process your personal information for purposes including:

• processing Orders;
• delivering Goods;
• communicating with you regarding your purchase;
• complying with legal obligations;
• preventing fraud.

For further information, please refer to our Privacy Policy.

39. Fraud Prevention

To protect our customers and our business, Orders may be subject to identity verification, payment verification and fraud screening. We reserve the right to:

• request additional information before dispatch;
• delay dispatch while verification is completed;
• cancel Orders where fraud is reasonably suspected.

40. Reviews and Customer Feedback

Customers may submit reviews or feedback regarding products or services. By submitting content, you grant NEXHAU GROUP LIMITED a non-exclusive, royalty-free, worldwide licence to use, reproduce and publish that content for marketing and business purposes. We reserve the right to remove reviews that are unlawful, misleading, abusive, defamatory, offensive or otherwise inappropriate.

41. Third-Party Services

Our Website may integrate or link to third-party services including payment providers, delivery companies and external websites. We are not responsible for the content, policies or practices of third-party websites or services. Your use of such services may also be subject to their own terms and conditions.

42. Complaints

If you are dissatisfied with any aspect of our service, please contact us. Email: info@nexhau.co.uk We aim to investigate complaints fairly and respond within a reasonable timeframe.

43. Changes to these Terms

We may amend these Terms from time to time. Updated versions will be published on our Website and will apply to Orders placed after the revised Terms become effective. Any changes will not affect contracts already concluded unless required by law.

44. Severability

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, the remaining provisions shall continue in full force and effect.

45. Waiver

Failure by NEXHAU GROUP LIMITED to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

46. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Returns & Refund Policy and any other policies expressly referred to herein, constitute the entire agreement between you and NEXHAU GROUP LIMITED relating to your purchase of Goods through our Website.

47. Governing Law

These Terms and any dispute arising from them shall be governed by the laws of England and Wales. If you are a consumer, you may also have rights under the laws of the part of the United Kingdom in which you ordinarily reside. The courts of England and Wales shall have jurisdiction, except where applicable consumer protection legislation provides otherwise.

48. Contact Us

If you have any questions regarding these Terms or your Order, please contact us. NEXHAU GROUP LIMITED Registered Office: Bartle House 9 Oxford Court Manchester England M2 3WQ Website: nexhau.co.uk Email: info@nexhau.co.uk Company Number: 17283048 VAT Registration Number: [To be added]