Select the product you would like to purchase, add it to your basket and proceed to checkout. Enter your delivery and payment information, then review your order before submitting it.

After you place an order, you should receive an order acknowledgement by email. A contract is formed when your order is dispatched or when we otherwise confirm that it has been accepted.

Please contact us as soon as possible at info@nexhau.co.uk. We cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.

An order may be cancelled due to stock availability, payment verification issues, suspected fraud, pricing errors, delivery restrictions or circumstances beyond our reasonable control. Any eligible payment received will be refunded.

We accept the payment methods displayed at checkout. Payment must be successfully authorised before your order can be processed.

Yes. All prices displayed on nexhau.co.uk are shown in Pounds Sterling (£). Delivery charges are calculated separately and displayed before checkout is completed.

Unless otherwise stated, only one discount code may be used per order. Promotional codes cannot normally be exchanged for cash or applied retrospectively.

We deliver to the destinations shown during checkout. Available delivery locations may change depending on courier services, product restrictions and other operational factors.

Delivery charges are calculated during checkout and may vary based on destination, parcel size, weight, delivery service and any active promotions.

Estimated delivery times are displayed where available. These are estimates only and may be affected by courier delays, severe weather, customs processing, public holidays or other circumstances beyond our control.

Where tracking is available, tracking details will normally be provided after your order has been dispatched. Courier tracking updates may not appear immediately.

The courier may attempt delivery again, leave your parcel with a neighbour, place it in an authorised safe location, redirect it to a collection point or return it to the depot. Please follow the courier’s instructions.

Contact us at info@nexhau.co.uk with your order number. We may need to investigate the matter with the delivery provider before arranging a replacement, refund or another suitable resolution.

If you are purchasing as a consumer, you may have the right to cancel your order within 14 days of receiving your goods, subject to applicable legal exceptions. Please contact us before returning any item.

Email info@nexhau.co.uk and include your full name, order number, the item you wish to return, the reason for the return and photographs where the item is damaged or faulty.

Unless the goods are faulty, damaged, incorrectly supplied or we have agreed otherwise, you are generally responsible for the cost of returning the item. We recommend using a tracked service and keeping proof of postage.

Some items may not be eligible for return, including personalised goods, perishable goods, opened hygiene-sensitive products, certain digital content and other items excluded by law. Your statutory rights are not affected.

Approved refunds are processed using the original payment method wherever possible. The time taken for funds to appear in your account depends on your bank or payment provider.

Please contact us as soon as reasonably possible with your order number, a description of the issue and photographs where available. Depending on the circumstances, we may offer a repair, replacement, refund or another appropriate remedy.

Account requirements depend on the options available at checkout. Where guest checkout is available, you may place an order without creating an account.

Use a strong password, keep your login details confidential and contact us immediately if you suspect unauthorised access to your account.

Cookies may be used for essential website functions, shopping basket features, security, analytics, preferences and marketing where you have provided consent. You can manage non-essential cookies through the cookie preference tools available on the website.

Email us at info@nexhau.co.uk or use the contact form on our website.

For order-related enquiries, include your full name, order number, email address used at checkout and a clear description of the issue. Photographs are helpful for damaged, faulty or incorrect items.

NEXHAU GROUP LIMITED
Bartle House
9 Oxford Court
Manchester
England
M2 3WQ