1. About Us

Company Name: NEXHAU GROUP LIMITED
Company Number: 17283048
Registered Office:
Bartle House
9 Oxford Court
Manchester
England
M2 3WQ
Website: nexhau.co.uk
Email: info@nexhau.co.uk
VAT Registration Number: [To be added]

2. Delivery Areas

We currently deliver to destinations displayed during checkout.

Available delivery locations may change from time to time without notice.

If we are unable to deliver to your location after an order has been placed, we will contact you to discuss the available options, which may include cancelling the order and issuing a full refund.

3. Processing Your Order

Orders are processed after:

• payment has been successfully authorised;
• fraud prevention checks have been completed where required; and
• stock availability has been confirmed.

Orders placed on weekends or public holidays may be processed on the next working day.

During busy periods, promotional events or exceptional circumstances, processing times may be longer than usual.

4. Dispatch Times

We aim to dispatch orders as quickly as reasonably possible.

Any estimated dispatch times displayed on our Website are estimates only and are not guaranteed.

Where unforeseen delays occur, we will make reasonable efforts to keep you informed.

5. Delivery Methods

We work with reputable third-party delivery providers to fulfil customer orders.

The delivery service used will depend on factors including:

• destination;
• parcel size and weight;
• delivery speed selected;
• product type.

The delivery provider may vary from order to order.

6. Delivery Charges

Delivery charges are calculated during checkout.

Charges may vary depending on:

• delivery destination;
• parcel dimensions;
• weight;
• delivery service selected;
• promotional offers.

The total delivery charge will always be displayed before you complete your purchase.

7. Estimated Delivery Times

Estimated delivery times are provided for guidance only.

While we make reasonable efforts to meet estimated delivery dates, we cannot guarantee delivery on any specific date unless expressly agreed in writing.

Delivery estimates do not include delays caused by:

• courier networks;
• customs authorities;
• severe weather;
• industrial action;
• public holidays;
• events beyond our reasonable control.

8. Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

Please ensure that:

• the postcode is correct;
• recipient details are accurate;
• any necessary delivery instructions are included where appropriate.

We are not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

9. Order Tracking

Where tracking is available, tracking information will normally be provided after dispatch.

Tracking updates are supplied by the relevant delivery provider and may not update immediately.

10. Delivery Attempts

Delivery providers may:

• attempt delivery more than once;
• leave parcels with a neighbour where appropriate;
• leave parcels in a designated safe place where authorised;
• redirect parcels to a local collection point.

These actions are carried out in accordance with the delivery provider's own policies.

11. Missed Deliveries

If delivery cannot be completed, the delivery provider may:

• leave a calling card;
• send a notification;
• arrange another delivery attempt;
• hold the parcel for collection;
• return the parcel to us.

Customers are responsible for following the delivery provider's instructions where applicable.

12. Risk and Ownership

Risk in the Goods passes to you when the Goods are delivered to the delivery address provided in your Order.

Ownership of the Goods remains with NEXHAU GROUP LIMITED until full payment has been received.

13. Delayed Deliveries

While we aim to dispatch and deliver all orders within the estimated times shown at checkout, delivery dates are estimates only and are not guaranteed.

Delays may occur due to circumstances beyond our reasonable control, including:

• severe weather conditions;
• transport disruption;
• industrial action;
• customs inspections;
• public holidays;
• high seasonal demand;
• courier operational issues;
• technical failures;
• force majeure events.

Where we become aware of a significant delay, we will make reasonable efforts to keep you informed.

14. Lost Parcels

If you believe your parcel has been lost, please contact us as soon as reasonably possible.

We may investigate the matter with the delivery provider before issuing a replacement or refund.

Depending on the outcome of the investigation, we may:

• dispatch a replacement;
• issue a refund;
• provide another appropriate resolution.

Investigation times depend on the delivery provider's procedures.

15. Damaged Deliveries

If your parcel arrives damaged, please notify us as soon as reasonably possible.

To assist with our investigation, we may ask you to provide:

• photographs of the parcel;
• photographs of the damaged goods;
• photographs of the packaging;
• your order number;
• a description of the damage.

Where goods are confirmed to have been damaged before delivery, we will provide an appropriate remedy in accordance with your statutory rights.

16. Incorrect Deliveries

If you receive the wrong item, an incomplete order, incorrect quantities, or products different from those ordered, please contact us promptly.

We will investigate the matter and, where appropriate, arrange:

• replacement items;
• collection of incorrectly supplied goods;
• a refund; or
• another suitable solution.

17. Delivery Restrictions

Certain products may not be available for delivery to all locations due to:

• courier restrictions;
• legal or regulatory requirements;
• parcel size or weight limitations;
• delivery provider service availability.

Where a delivery restriction applies, we reserve the right to cancel the affected order and issue a refund if no suitable delivery option is available.

18. International Deliveries

Where international delivery is available, customers are responsible for ensuring that the products ordered may legally be imported into the destination country.

Unless expressly stated otherwise, customers are responsible for:

• customs duties;
• import taxes;
• local fees;
• customs clearance charges;
• any other charges imposed by local authorities.

International delivery times are estimates only and may vary depending on customs processing and local delivery services.

19. Refused or Unclaimed Deliveries

If a delivery is refused without valid legal grounds or is not collected from a collection point within the required timeframe:

• the parcel may be returned to us;
• return delivery costs and any reasonable administrative charges permitted by law may be deducted from your refund;
• original delivery charges may not be refundable except where required by law.

20. Multiple Shipments

Where your order contains multiple items, we may dispatch products separately.

Separate shipments will not normally result in additional delivery charges unless otherwise stated during checkout.

21. Force Majeure

We shall not be liable for delays or failures in delivery caused by events beyond our reasonable control.

Such events may include:

• natural disasters;
• flooding;
• fire;
• pandemics;
• war;
• terrorism;
• cyber incidents;
• government action;
• shortages of labour or materials;
• transport disruption;
• failure of utility services.

Where such events continue for an extended period, we may cancel affected orders and provide appropriate refunds where required.

22. Changes to this Policy

We may update this Shipping & Delivery Policy from time to time.

The latest version will always be available on our Website.

Changes will apply to orders placed after the revised policy becomes effective.

23. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

NEXHAU GROUP LIMITED
Registered Office:
Bartle House
9 Oxford Court
Manchester
England
M2 3WQ
Website: nexhau.co.uk
Email: info@nexhau.co.uk
Company Number: 17283048
VAT Registration Number: [To be added]

24. Relationship with Other Policies

This Shipping & Delivery Policy should be read together with our:

• Terms & Conditions of Sale;
• Returns & Refund Policy;
• Privacy Policy;
• Cookie Policy; and
• Terms of Use.

Where there is any inconsistency between this Policy and applicable consumer law, your statutory rights will prevail.

25. Governing Law

This Policy is governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the laws of the part of the United Kingdom in which you ordinarily reside.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer protection legislation provides otherwise.

26. Contact Summary

Company: NEXHAU GROUP LIMITED
Company Number: 17283048
Registered Office:
Bartle House
9 Oxford Court
Manchester
England
M2 3WQ
Website: nexhau.co.uk
Email: info@nexhau.co.uk
VAT Registration Number: [To be added]